Terms and Conditions

Privacy Statement

OpenGoSim is committed to protecting the privacy of our customers’ and those who engage with us.

Privacy Policy – Customers

OpenGoSim Ltd is a UK based software house. As part of our business services, some of the information we hold may be classified as “personal data” under European Union (EU) law as information relating to an individual. This privacy notice provides the information we are required to give in relation to the processing of personal data under EU law.

What we collect

1. We may collect the following information about customers via our website, emails, telephone calls, in person or at trade shows
  • Name
  • Organisation and job title
  • Contact information including email address and phone number
  • IP address
  • Details of your visits to our websites, and which site you came from to ours
  • Information gathered by the use of cookies in your web browser (please see more information on cookies below)
  • Your social media user name, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
2. When we collect your personal data
  • When you visit our website
  • When you create an online account with us for cloud services
  • When you engage with us on social media
  • When you contact us via email, phone or by post
  • When we meet you in person, e.g. at a trade show
  • When you send us your personal information, such as a CV as part of a job application
3. Legal basis we rely on to collect this information
In specific situations, we can collect and process your data with your consent. For example, when you sign up for our cloud services. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
Contractual Obligations:
We may need your personal data to comply with our contractual obligations. For example, if we need to come and visit you, we’ll collect your address details and pass onto our employees.
Legal Compliance:
If the law requires us to, we may need to collect and process your data.
4. What we do with the information we gather
Google Analytics:
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google Privacy Policy can be found here. A full statement of Google Analytics terms of service is to be found here.
5. Information provided during the application process for a role at OpenGoSim

All of the information you provide during the application process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

6. Who we share your personal data with

We will not sell or rent your information to third parties. We sometimes share your data with trusted third parties. For example, our external website developer.

7. Cookies

Our website uses cookies to store information about your site usage. A cookie is a small text file that is sent to your browser from a web server and then stored on your hard drive. Cookies enable us to recognise your computer and record information from your visits to the site, such as your preferred settings.

We may also use cookies and analytical software to collect anonymous data for internal research purposes and to compile statistical reports on website activity. Most internet browsers accept cookies by default, however you can usually change your browser settings to reject cookies.

8. Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. When you access the linked third party websites, you do so at your own risk. You should check that you agree with each website’s Privacy Policy and Terms and Conditions before giving them any of your personal details. We will not be held liable for any misuse of your information or other misconduct by the third party, or any other loss arising from your use of a third party website.

9. Data Retention

We will keep your personal information for as long as a business need remains:

  • To respond to any questions or complaints
  • To comply with legal requirements

10. Our commitment to data security

We take data protection seriously and we have implemented technical, physical and administrative security measures to protect your information against unauthorised access, loss, misuse or destruction.

11. Access to your information and corrections

You have a right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write or email us at the detail below.

12. How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you:

  • By email info@opengosim.com
  • Write to us at OpenGoSim, 30 Nelson Street, 30 Nelson Street, Leicester LE1 7BA, UK